Account Closure, Deletion and Retention Policy

1. Closing an account

A member may request account closure using any account-closure functionality made available or by contacting support@corphaus.co.uk. We may require verification and may require outstanding subscription or security issues to be addressed before completing administrative closure, without preventing the exercise of applicable data-protection rights.

2. What closure does

Closure ends the member’s ongoing entitlement to use the account. Active listings and requirements will be taken offline. Paid subscriptions should be cancelled in accordance with the subscription controls and Terms.

3. What is deleted or anonymised

After closure, ordinary account/profile information that is no longer needed will be deleted or anonymised within a reasonable operational period, subject to backups, legal holds and the retention rules below.

4. Shared commercial records

Messages, proposals, negotiations and placement records can belong to the commercial history of more than one member. Closing one account does not give that member a right to destroy the other party’s legitimate business record. Where appropriate, the departing member’s profile/contact information may be removed or anonymised while the underlying commercial record is retained.

5. Records we may retain

• billing, invoice and accounting information required for tax/accounting purposes;
• commercial records reasonably relevant to transactions, disputes or legal claims;
• audit, security and fraud-prevention records;
• records of reports, warnings, suspensions or serious misuse where retention is proportionate;
• information subject to a legal hold, court order, regulatory request or other legal obligation;
• minimal suppression or identity information where necessary to prevent a previously terminated user immediately evading enforcement.

6. Indicative periods

The indicative periods in the Privacy Policy apply. Commercial and accounting records may normally be retained for up to six years where relevant; routine security/audit records are ordinarily retained for shorter periods unless linked to an investigation or claim.

7. Backups

Deleted information may remain temporarily in secure backups until overwritten through ordinary backup cycles. Backup copies are not intended to be restored for ordinary business use after a valid deletion unless needed for disaster recovery, security or legal reasons.

8. Data-protection requests

Account closure and a legal right to erasure are not identical. Individuals can separately exercise applicable data-protection rights by contacting support@corphaus.co.uk. We will assess each request under applicable law.